Data protection notice, January 17, 2017

Thank you for visiting the website of SEW EURODRIVE and for your interest in our company and products. The privacy and protection of your personal data is important to us and we take this into account in all our business processes. We process and treat the personal data collected when you visit our websites confidentially and in accordance with legal requirements. In compliance with the provisions of the Federal Law for Protection of Personal Data in Possession of Private Parties (the “Law”) its Regulations and the Guidelines for the Privacy Notice (jointly, the “Data Protection Laws”), SEW Eurodrive Mexico S.A. de C.V. (“SEW”), acting as controller, issues this privacy notice (the “Notice”) to inform you about the terms and conditions for the collection, storage, use, divulgement and, in its case, transfer (“Processing”) of your personal data when using this website and the mobile applications of SEW, as well as the services and content associated to this website (the “Website”). SEW address is located at Tequisquiapan No. 102, Parque Industrial Querétaro, Querétaro, Querétaro, Zip Code 76220.

Personal data

We do not collect any personal data (e.g. name, address, phone number or e-mail addresses) via our Website, except if you voluntarily make such data available (e.g. by registering, participating in a survey), or if you have agreed, or if corresponding Data Protection Laws permit the use of your personal data. SEW will be Processing the following personal data: name, position, address, phone number, fax number and email address. SEW will not be Processing financial or sensitive personal data.

Use of personal data and purpose

The personal data you provide is usually processed for the following purposes that give origin and are necessary for the relationship held with you to: (i)

maintain customer relationship, respond to your queries, needs and improve our products or services; (ii) process your orders; (iii) allow you to access specific information of our products; (iv) prepare, negotiate or fulfill a contract or any obligation with you, and (v) collect any payment owed to SEW, either directly or through third parties.

Additionally, Processing of your personal data may be carried out to: (i) contact you about our offers that may be useful for your business (e.g. in the form of the SEW EURODRIVE Newsletter), or (ii) conduct online surveys to be able to better meet the requirements and demands of our customers. These purposes do not give origin nor are necessary for the relationship held with you (the “Unnecessary Purposes”). Of course, we respect your decision not to allow us to use your personal data to support our customer relationship (in particular for direct marketing or marketing research purposes). We will neither sell your personal data to third parties nor market it in any other way.

We will only collect, process or use the personal data you provide online for the specified purposes, unless the Processing is for another purpose that is compatible or analogous to the original purpose for which the personal data was collected.

We may also process your personal data for other purposes without your consent, when such Processing:

  • is required by law or by competent governmental or judicial authorities
  • is necessary to establish or protect a legal claim or for defense in the face of legal action.

You can oppose to the Processing of your personal data for any of the Unnecessary Purposes by sending an email to You may also limit use and divulgement of your personal data for marketing purposes by enrolling in the Public Registry to Prevent Publicity (“REPEP” for its acronym in Spanish), handled by the Federal Consumers Protection Commission. For further information on the REPEP, you may access the following website

Automatically recorded information (non-personal data)

When you access our Websites, we may automatically (i.e. without a registration process) record general non-personal information (e.g. type of Internet

browser and operating system used, date and time of your visit, domain name of the website from which you accessed our site, number of visits, average time spent on the site, pages viewed).

Said non-personal data is collected and saved on these Websites for marketing and optimization purposes using technology from etracker GmbH. User profiles can be created under a pseudonym using this data. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the clipboard of your Internet browser when you visit a website. Cookies enable a site to recognize the Internet browser again. Data collected using etracker technologies will not be used to personally identify visitors to this Website and will not be combined with the personal data of the profile created by you without the express permission of the respective individual.

We use this data to monitor the success of our websites and improve their performance or content.

Use of cookies

  • 1. SEW-EURODRIVE cookies
    • When you visit one of our websites, information in the form of a “cookie” may be saved on your computer, which will automatically recognize your computer the next time your visit our site. Cookies enable us, for instance, to adapt the viewing preferences and functions of our Website to your interests, or to save your password so that you will not have to enter it again every time you visit our site . If you do not want us to recognize your computer, you can set up your Internet browser to delete cookies from your hard drive, block cookies or issue a warning before storing a cookie. It can, however, mean that individual functions and features on our Website will no longer be available.
    • The type of cookies that we use in our Webiste are:
        • Functional cookies: this cookies allows the preservation of the connection with the user, keep SAP sessions opened at a second level and keep an opened sessions in one servers.
        • Tracking cookes “etracker” ( to follow accesses to the Website
  • 2. Third-party cookies
    • Our Website features content and services from other providers, which may use their own cookies and active components. SEW has no influence on the way these providers process personal data. Please see the websites of these providers to find out about how they handle your data.


Our Website uses the YouTube video platform, which is run by YouTube LLC, San Bruno, USA. YouTube is a platform that enables playback of audio and video files. Some of our Websites contain embedded YouTube videos. When you call up this type of website, the embedded YouTube video player connects to YouTube to ensure technical transmission of the video or audio file. Data is transmitted to YouTube when making a connection with YouTube. You can find out about the purpose and scope of the data collection, further processing and use of your data by YouTube, and your related rights and setting options for protecting your privacy by reading YouTube’s privacy policy.

Personal Data Transfers

In addition to the transfers referred in the section above, SEW may transfer your personal data within the Mexican Republic or abroad to SEW subsidiaries, affiliates and controlling companies. We may also transfer your personal data for other purposes as allowed by the Data Protection Laws, such as when the transfer is pursuant to an express provision or as provided by any law, or as required or ordered by any competent authority, among other purposes. Such transfers do not need your consent.

Additionally, SEW may carry out national or international transfers of your personal data during current or future transactions that involve SEW including,

without limitation to, sale of shares or social quotas, merger, consolidation, change of control, assets transfer, reorganization or liquidation of SEW or of its subsidiaries, affiliates and/or controlling companies. Unless you expressly oppose to such transfers, SEW will understand that you have consented to the transfer of your personal data as described in this paragraph. If you wish to oppose to any of such transfers, please send an email to

Consent of the Data Subject

The decision to deliver your personal data is, by itself, an acknowledgment that you have read this Notice and your consent with the Processing of such data and, in its case, with the transfer in accordance with this Notice. If you are under the age of 18, you may only register to this Website with the consent of your parents or legal guardians.

Data Protection Rights and Revocation of Consent

You have the right, either directly or through a legal representative, to access, rectify, cancel or oppose to the Processing of your personal data, pursuant to the terms and subject to the exceptions provided in the Data Protection Laws and any other legal provision that may apply. As well, you can revoke your consent for the Processing of your personal data at any time, with respect to subsequent services. If you wish to exercise any of such rights or revoke your consent for the Processing of your personal data, you shall send an email to or send a letter to our address indicated in this Notice, to receive the corresponding application form that shall be sent to such email or to our address duly completed. You shall procide or enclose, the information and/or documents referred in such application form, which also describes the procedure to solve your claim.

Your personal data is blocked and eventually deleted if you revoke the consent for its Processing or if you decide to cancel such, if your personal data is no longer required for the purpose for which it was originally stored, or if storage is no longer permissible for other legal reasons. In certain cases, we may not be able to delete your personal data immiediately, such as when needed for billing and accounting purposes, or when it has to be stored for legal reasons.


SEW implements technical and organizational security measures to protect your personal data against unintentional or unlawful deletion, alteration or loss as well as unauthorized disclosure or access.

Use of external links

Our website contain links to other websites. SEW is not responsible for the data protection policies or the content of other websites.


For information, suggestions and complaints regarding the processing of your personal data, please send an email to


This Notice may be amended from time to time at our discretion. Any amendments to this Notice will be posted in this Website; therefore, we invite you to visit our Notice periodically to become aware of such changes, significant amendments will be notified directly to you.

Date: January 17, 2017